Refund Policy

This policy covers all paid ScaleTour subscriptions and one-time purchases made through our platform.

You may cancel your subscription at any time from your account settings. Cancellation takes effect at the end of the current billing period — you retain access until then.

No partial-period refunds are issued for the remaining days of a billing cycle.

We issue refunds in the following cases:

• Service was materially unavailable for more than 72 consecutive hours due to an issue on our end
• You were charged after cancelling before the renewal date (billing error)
• Duplicate charges

Refund requests must be submitted within 30 days of the charge.

• Domain purchases or third-party add-ons processed on your behalf
• Usage-based overages (storage, bandwidth) already consumed
• Accounts terminated for Acceptable Use violations

Email contact@scaleus.in with your account email and the charge date. We process eligible refunds within 7 business days to the original payment method.

Questions? Email contact@scaleus.in.